Skip to Main Content

TERMS AND CONDITIONS: Your purchase, enrollment in and use of products, services and events ("Programs") offered by Kaplan North America, LLC ("Kaplan") hosted on its respective subdomains, third party hosting platforms (the “Site(s)”), and Kaplan mobile apps (the “App(s)”), are subject to these terms and conditions (“Terms”).  If You purchase or enroll in a Program for use by another (for example, a parent purchasing for a child) these Terms govern both You and other(s) who use any Program you purchase (collectively, “You”). You agree to be bound by the Terms, which is an agreement between Kaplan and You.

Children: Children under the age of 13 are not permitted to purchase or enroll in Programs.  Individuals aged 13-17 must have a parent or guardian enroll on their behalf.

Program Fees: You agree to make full payment for Programs in the amount(s) listed in your shopping cart, the Order Confirmation email You will receive, or as communicated by 1-800-KAP-TEST representatives during registration. Standard shipping and handling charges apply.  Rates may be higher if you enroll within seven days of your intended Program start date or if we are shipping outside the United States. You must complete payment prior to commencing the Program unless you participate in installment or subscription billing.

Installment Billing: If You select installment billing we will charge an Installment Billing registration fee and make three charges to your credit card as reflected in the Order Summary section of your shopping cart. Failure to complete timely payment (or credit card payments being declined) may result in the discontinuation of services. Returned checks are subject to a $30 handling fee.  You authorize all such charges.

Affirm Billing: If You purchased your Program with Affirm, Inc. ("Affirm"), You will make monthly installment payments to Affirm as set forth in your loan agreement with Affirm. Affirm's Terms of Service may be found here.

Administrator Portal: Some of Kaplan's Programs include an administrator portal for schools that you may attend to assist them in improving their curriculum, tracking usage and performance data about you or the class, and in making decisions about supplemental services. (The administrator portal lists name, email, usage and performance data). When contracting with Kaplan for Programs on your behalf or making arrangements to have the Programs available to you, the administrator portal is automatically opened to the school or organization that has made the purchase. For direct purchases made by you, you may opt to provide consent when prompted in the purchase process to open the administrator portal to the school you identified in the account page to help improve their curriculum, meet accreditation requirements, and reach out to you about participation in their supplemental services.

Guarantee: Select Kaplan Programs offer a Higher Score Guarantee (HSG) which may qualify You for your money back or the continuation of your prep for free. Subscription based purchases are not eligible for HSG. First, Click Here to determine if your Program is eligible for HSG. Then Click Here to view complete HSG eligibility criteria.  NOT ALL PROGRAMS ARE ELIGIBLE FOR HSG. HSG is only available for Programs purchased directly from Kaplan and does not apply to purchases made from resellers or other third party intermediaries. HSG is not a promise or representation by Kaplan of any outcome, score or increase. Kaplan does not guarantee acceptance to any school or residency program, passage of any exam or any other such outcome.

Data Privacy: You agree to Kaplan’s privacy policy which may be found here.  Some Programs offered through affiliation and contract with trusted partners (“Affiliated Programs”) have additional privacy policies for your review of how they use your data and request your consent when interacting with the Sites.  By enrolling in Affiliated Programs, You agree that Kaplan may share your Personal Data, usage and performance data reports with these affiliated, trusted partners.

Refunds: Refunds are not available once a Program has ended. Refund policies vary by Program. Click Here for information specific to your Program. Refunds may not be combined with free repeats under HSG. To qualify for a refund, You must return all materials. Shipping, handling and other processing fees (such as for Installment Billing) are non-refundable. If your Program Fees were paid by a third party any refund due will be paid to that third party. In no event may a refund exceed the amount that Kaplan received for the Program.  Refunds are available only for Programs purchased directly from Kaplan and are not available for purchases made from resellers or other third party intermediaries.

Subscription Based Purchases and Cancellations: Kaplan will charge your credit card on a periodic basis (monthly, for monthly subscriptions each a "Subscription Period") until you cancel the subscription.  To cancel, chat us or call 1-800- KAPTEST. If you cancel within 3 days of your initial purchase date, we will provide a 100% refund for the first Subscription Period.  No other refunds are available. You must cancel 3 days before the end of the current Subscription Period (the "Expiration Date") to avoid being charged for the next Subscription Period.  Find the Expiration Date in your "My Account" page.

Intellectual Property: All Programs, including Kaplan’s Sites and Apps, are owned by Kaplan and its licensors.  Programs are for your personal and non-commercial use only. You may not enroll in or use any Program for the benefit of any competitor of Kaplan.  Programs may not be shared, re-sold, reproduced, re-published, modified, transferred or distributed in any way without Kaplan’s prior written permission.  All books, video, audio, text, questions, explanations, diagrams, images, animations and other content that You receive or to which You have access during your Program, regardless of medium or format, (collectively, “Program Content”), are protected by copyright law and belong to Kaplan and its licensors.  You may not download, record, screenshot, copy or reproduce Program Content in any way. You may not make any audio and/or video recording of a class or any part of your Program. You may not attempt to decompile, reverse engineer, scrape or datamine Programs. The trademarks, service marks, designs, and logos displayed in Programs are the registered and unregistered trademarks of Kaplan, Kaplan's licensors and Third Party Sellers and may not be used without Kaplan’s prior, written permission.  Third Party Products are owned by such Third Parties and their respective licensors.

Programs may include digital access to Program Content.  Subject to your compliance with these terms and conditions, Kaplan grants You a limited, personal, non-exclusive, revocable and non-transferable license to access Program Content during the access period of your Program.  Access periods may be viewed from the account management page of your Kaplan online account.

Third Party Sellers: Some of the products advertised on the Site(s) are sold by third parties, including other Kaplan affiliates (“Third Party Sellers”).  Kaplan is not liable or responsible for products and services purchased from Third Party Sellers (“Third Party Products”) or for the acts or omissions of Third Party Sellers.  Third Party Sellers are solely responsible for information on the Site(s) about their Third Party Products (“Third Party Product Listings”) and Kaplan makes no representation about Third Party Listings or Third Party Products.  Kaplan does not endorse or vouch for Third Party Sellers or Third Party Products. If you visit a Third Party Seller’s website or purchase or use Third Party Products you do so at your own risk. HSG and refunds from Kaplan are not available for Third Party Products.  Kaplan’s Privacy Policy applies only to information collected by Kaplan.

Links to Third Party Sites.  The Program may provide links from the Site to third-party websites and third party web sites may link to the Site ("Linked Sites"). If You use these links, You will leave the Site.  Kaplan provides these links to You as a convenience to deliver services and Program Content.  Kaplan does not make any representations or take responsibility for such third-party sites, including, without limitation, the accuracy or quality of their content, services, data collected, advertising, and activities conducted on or through such third-party sites. If You decide to access any of the third-party websites linked to from the Site, You must follow the privacy policies and terms and conditions for those third-party websites. YOU AGREE THAT KAPLAN WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD PARTY.

User Content: If You submit comments, photos and other content to us (“User Content”) through Site(s), social media communities, survey responses, email or otherwise, You grant us an irrevocable, royalty-free, perpetual, transferable, license to use, modify, create derivative works from, publish, display and sublicense User Content, in whole or in part, in any format and on any platform either now known or hereinafter invented, and to associate User Content with your name and/or likeness. You are solely responsible for your User Content.  You represent that You have the right to submit User Content to us and the right to grant us the license described above. You warrant that User Content, and our use thereof, does not and will not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any party or individual.

Copyright Policy: If you are a copyright owner or agent thereof and believe that content on the Site(s) infringes upon your copyright, please submit notice, pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512 (c) (3)) to our Copyright Agent with the following information: (I) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (II) a description of the copyrighted work that you claim has been infringed; (III) the URL of the location containing the material that you claim is infringing; (IV) your address, telephone number, and email address; (V) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (VI) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Our Copyright Agent can be reached as follows:

By mail: Attn: Copyright Agent

Kaplan, Inc.

1515 W Cypress Creek Road

Fort Lauderdale, FL 33309

By phone: (312) 385-1246

By email:

Passwords: When You set up a Kaplan account, You must choose a password. You are solely responsible for maintaining the confidentiality of your password and for any and all use of your account. You agree not to disclose your password to any third party. Kaplan has the right to terminate your account for any reason at our sole discretion without notice to You.

Mobile Devices: Programs may offer Content and features that are available via a mobile device. Standard messaging, data and other fees may be charged by your carrier. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.  

Class Schedule and Location Changes: Class schedules and locations of Programs are subject to change and/or cancellation. Kaplan will notify You of any changes or cancellations. If an alternative Kaplan Program does not meet your needs, Kaplan will provide a full refund.

Program Changes: Kaplan frequently updates, revised and modified Programs, including Program Content, features and services (“Program Changes”).  Kaplan reserves the right to make changes to Program Changes at any time, subject to such changes not materially degrading the Program.  

Tutoring Policies (other than for the Bar Examination): If You purchase a tutoring Program, You and your tutor(s) will plan a schedule that is mutually convenient. If you have purchased in-person tutoring and a local Kaplan tutor is unavailable in your area or a mutually convenient schedule cannot be reached, Kaplan will provide a refund of unused tutoring hours. If You need to cancel or postpone a lesson, You must directly notify your tutor at least 24 hours in advance. Failure to do so will result in a deduction of the hours from your tutoring package or payment of a $100 rescheduling fee, at Kaplan’s discretion. For in-home tutoring, students under the age of eighteen must have a parent, guardian, or other responsible adult present at all times. If You enroll in a tutoring package without a classroom course, your tutoring package may not be eligible for the Higher Score Guarantee or money back offer.

Tutoring Policies for Bar Examination Review: All Kaplan tutoring sessions are delivered via phone or video chat. Tutoring sessions are non-refundable after the first session has commenced. If You miss a scheduled session, Kaplan will make efforts to reschedule that session. If a mutually convenient rescheduled appointment cannot be reached, the hours for that missed session will be forfeited.

Technical Requirements: You will be responsible for meeting and maintaining the minimum technical requirements for your selected purchase in order to access certain features of your Program. Access to Programs may require internet access, for which Kaplan is not responsible. Access to digital publications may require setting up an account on a third party site.

Student Code of Conduct: Kaplan may remove from Programs students whom Kaplan deems in its discretion to be disruptive to the learning environment, dangerous to other students or faculty, have failed to comply with school's health and safety policies, repeatedly violate policies such as classroom etiquette, have acted in a manner that shows lack of dignity and respect for faculty and/or students, have violated any intellectual property rights of Kaplan or others, or have engaged in academic misconduct, such as cheating or violating confidentiality.  Students removed from Programs for violations of the Code of Conduct are not eligible for refunds or eligible to purchase other Programs.

Classroom Etiquette:  You must follow proper classroom behavior when participating in the Program and engaging with fellow students and faculty online or in-person, as applicable:

  1. Do Not Record. You cannot take photos or videos of others, or the presentation, without permission. You cannot share or post pictures or videos of others without their knowledge or permission.
  2. Be Professional. Dress with clothes appropriate for class. You are responsible for your screen name, computer screen and background displayed to others. You may not display any offensive or inappropriate material on your person or your screen
  3. Be Respectful and Kind. Ask appropriate questions, and be willing to listen to fellow students and engage in the learning process. Do not dominate other students' opportunity to learn by asking too many questions. When asking questions and making comments, keep them related to the discussion at hand. Do not abuse the chat box.
  4. Be Prepared to Learn.  Arrive to class on time and come to class prepared. Refrain from checking any other websites (social media, gaming, etc.) or messages during class. 
  5. Eliminate Distractions. Mute yourself until you are called on to speak. Turn mobile phones off. Choose a location that will not cause distraction for you or others who will view your screen or hear your background noise during class. 

International Students: If You study in the U.S. on an international student visa You are responsible for complying with all of the terms of that visa, including timely departure from the U.S.  


Arbitration and Class/Collective Action Waiver: 

Any and all disputes arising from or related to this Agreement, including whether the dispute is arbitrable and the scope of this arbitration agreement, shall be finally resolved by arbitration administered by a single arbitrator under the then-applicable rules of the American Arbitration Association (as modified herein) in accordance with the Federal Arbitration Act. The arbitration shall be governed by and construed by federal law to the fullest extent possible. Unless otherwise agreed by the parties, the arbitration shall take place in the largest U.S. city within 100 miles of your permanent residence.  If You reside outside the United States, then the arbitration shall take place in accordance with the American Arbitration Association Consumer Rules and Protocol. Judgment on the arbitral award may be entered in any court having jurisdiction thereof.

To the maximum extent permitted by law, should You wish to initiate a legal action against Kaplan in arbitration, You waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective or multi-party action or proceeding based on such a claim in which Kaplan or a related entity is a party. The same applies to Kaplan's legal actions against You. Thus, You and Kaplan agree that each may bring claims in arbitration against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class. Further, unless both You and Kaplan agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over a representative or class proceeding.

Tax: Purchases may be subject to taxes. Tax rates are different from state to state. You are responsible for paying all such taxes.

Export Compliance: Software and services related to or made available by the Program may be subject to United States, UK, EU, and other sanctions regulations and export controls. Thus, no software or services from the Program may be used, downloaded by, exported, or re-exported to: (a) a person located, organized, or ordinarily resident in Cuba, North Korea, Iran, Syria, Crimea, or any other country that is the subject of comprehensive sanctions imposed by the U.S., UK, EU, or other government or governing body; (b) any person listed on any U.S., UK, EU, or other sanctions- or export controls-related list of prohibited or restricted parties, including but not limited to the U.S. Treasury Department's list of Specially Designated Nationals and Blocked Nationals, the U.S. Commerce Department's Denied Persons List or Entity List, the UK sanctions list, or the EU consolidated list of persons, groups, and entities subject to EU financial sanctions; (c) to any entity 50% or more owned, directly or indirectly, or controlled by any such person(s) described in (a) or (b); or (d) to any person otherwise blocked by or the subject of sanctions imposed by the U.S., UK, EU, or other government or governing body. The persons defined in (a)-(d) shall be collectively referred to as Excluded Persons.


These Terms supersede all prior oral or written agreements and constitute the entire agreement between the parties.  Terms cannot be changed or modified orally. If any provision of Terms is found to be unenforceable for any reason, such provision shall be construed by limiting it to make it enforceable to the maximum extent permitted by law, and the remainder of Terms shall continue in full force and effect.

Contact: All comments, queries and requests relating to these Terms and Conditions are welcomed and should be addressed as follows:

By mail: Kaplan Inc. 1515 W Cypress Creek Road, Fort Lauderdale, FL  33309

By email:

Certification and Release

  • You certify that neither you nor any person contributing to payment for the Program on your behalf are an Excluded Person or an employee, contractor, or current or former official of the Government of Venezuela (including all political subdivisions, agencies, or instrumentalities thereof);
  • You certify that you are not enrolling the Program in order to, nor will engage in any activity while enrolled in the Program that will, cause Kaplan to violate any sanctions or export controls law, rules, and regulations;
  • You acknowledge that access to the Program may cease when traveling or relocating outside the U.S. into countries or regions subject to economic and/or trade sanctions by the U.S. Treasury Department or other authorities;
  • Program sessions may be delivered through communications technologies including but not limited to Zoom, AdobeConnect, Brightcove, WebEx, E360 where recording may be enabled by the instructors or coaches (collectively "host(s)").  You will receive a notification (visual or otherwise) when recording is enabled in a class, tutoring or coaching session. By purchasing the Program(s), You agree that Kaplan and any third party technology vendor used to deliver the instruction, has consent to record any participation you choose to engage in during the sessions (i.e. chats, shared screen time initiated by you). The Program recordings may be made available to other Kaplan students for instruction, may be used internally for quality assurance and training to improve the Programs, or for other internal purposes.
  • You certify that you have enrolled with Kaplan for the sole purpose of exam preparation and not at the discretion of, or for the benefit of, any Kaplan competitor;
  • You understand that Kaplan Programs do not guarantee passing of any exam or any increase in scores;
  • You authorize Kaplan representatives to charge your credit or charge card in accordance with the amounts and schedule emailed to you until tuition payment is complete; and


Rev. February, 2022